Isnin, 19 April 2021

PROTECTION FOR LAND OR HOUSE PURCHASER OR TENANT UNDER THE RELEVANT CONSUMER RELATED LAND STATUTES IN MALAYSIA

Shahizad Bin Sulaiman

Introduction

It has been universally accepted that to own a satisfactory house is a basic need for every human. Right to adequate housing has been incorporated under Article 25 of the United Nation’s Universal Declaration of Human Rights 1948 and further elaborated and entrenched in various international treaties and documents. The Office of High Commissioner of Human Rights clarifies that the rights to adequate housing contains entitlements that include security of tenure; housing, land and property compensation; equal and non-discriminatory access to adequate housing and participation in housing-related decision-making at the national and community levels.[1] Owning a house particularly a landed house could also include to own a land. In this regard, Article 13 of the Federal Constitution provides that no person shall be deprived of property save in accordance with law.

In relation to this, the Government has threefold responsibility namely to respect, to protect, and to fulfil the right to adequate housing and to own property. Undeniably, many land or house purchasers and tenants in Malaysia have been facing numerous problems such as dispute between tenant and landlord on various matters including the increase of rent and evacuation of premise, land scam and fraudulent land transfer, the failure or delay to deliver vacant possession of the parcel, house defects due to under quality construction, houses are not built according to plans and specifications as stated in the sale and purchase agreement, and many other issues that may require a long list. The question is, are the land and house purchasers and tenant are considered as consumers? If the answer is affirmative, the next question is what are the protections provided by the consumer related statutes to ensure that every individual is able to fully enjoy such rights?

Definition of Consumer
The main law that protects the consumers in Malaysia is the Consumer Protection Act 1999. The Act came into force on 15 November 1999 and placed under the jurisdiction of the then Ministry of Domestic Trade, Co-operatives and Consumerism which is now renamed as Ministry of Domestic Trade and Consumer Affairs. The purpose of the Act is to provide protection to the consumers and to establish the National Consumer Advisory Council and the Tribunal for Consumer Claims.

‘Consumer’ is defined under Section 3(1) of Consumer Protection Act 1999 as a person who acquires or uses goods or services of a kind ordinarily acquired for personal, domestic or household purpose or consumption. The Act goes further to define ‘acquire’ as includes obtaining goods by way of purchase, exchange or taken on lease, hire or hire-purchase. Under the same provision, the ‘goods’ is defined as goods which are primarily purchased, used or consumed for personal, domestic or household purposes, and includes goods attached to, or incorporated in, any real or personal property. By that definition, lands or houses are included under the consumer goods category. Therefore, the person who acquire a land parcel or a house, either by purchasing or tenancy for a household usage and not for commercial purpose, are considered as consumers and supposedly entitled to all protections and rights provided under the Consumer Protection Act 1999.

The consumer association in Malaysia such as the Federation of Malaysian Consumer Association (FOMCA) and the Consumers Association of Penang (CAP) also used to receive complaint on land-related issues before the consumer lodge their complaints with the relevant authorities. This clearly indicate that the issues pertain to landlord and tenant are within the purview of consumer protection area.[2]Thus, the next question is what are the legal protections available to the land or house purchasers and tenants under the Malaysian laws.

Protections and limitations under Consumer Protection Act 1999
Based on the definition in the CPA 1999, consumer includes land or homebuyer and tenant, however, Section 2(2)(d) of the Act excludes matters in relation to land or interests in land from the protection of the Act except as what is expressly provided in the Act. This exclusion clause confines the applicability of CPA. The protections in the Act are only applicable if the relevant provisions explicitly mentioned that land and house matters are not excluded.

Section 11 of the Act provides protection from false representation and other misleading conduct in relation to land. Specifically, the provision prohibits any person from making a false representation on any person has any sponsorship, approval, endorsement or affiliation and misleading representation in relation to land in term of the nature of interest; the price; the location; the characteristics; the usage; and the existence or availability of facilities associated with the land. However, Section 11(3), clearly excludes housing accommodation as provided under the Housing Developers (Control and Licensing) Act 1966 (HDA 1966) from the prohibition. Such exclusion is understandably to avoid duplication of jurisdiction under the two laws as the CPA 1999 is under the Ministry of Ministry of Domestic Trade and Consumer Affairs whereas the HDA 1966 is under the Ministry of Housing and Local Government.

The CPA 1999 also established a Tribunal of Consumer Claim (TCC) under Section 85 to hear consumer-related complaints. Section 98 of the Act sets 3 main conditions to determine a complaint is within the jurisdiction of the TCC namely the claim has to be in respect of goods and services as defined by the CPA 1999; secondly there is no redress mechanism provided under any other law to hear the claim; and the third condition is the award sought does not exceed fifty thousand ringgit. Once again, Section 99 limits the jurisdiction of the TCC from hearing any claim for the recovery of or interest in land. ‘Interest’ under the Act is defined as right of occupancy of the land or of a building or a right, power or privilege over or in connection with the land. Despite the exclusion of land and house from the jurisdiction of TCC, nonetheless, TCC has heard a complaint from a consumer, Kelik Anak Bayel, against a developer, Sabu Development Sdn Bhd, for a contractual dispute involving the purchase of property and claimed for damages for late delivery and defective workmanship of a single storey terrace house purchased by the consumer. In 2007, the developer filed a judicial review at Kuching High Court on the decision of the TCC, however the application was dismissed on technical ground for not naming TCC as one of the respondents[3].

While the above provisions expressly exclude land from the protection, the product liability provisions under Part X of CPA 1999 explicitly comprises land under its protection dominion. Section 66 (1) of the Act provide that “damage” means death or personal injury, or any loss of or damage to any property, including land, as the case may require.

It is clear from the discussion that the protection available in the CPA for the land and house purchasers or tenant in Malaysia is rather shallow. The scenario is in contrast with Victoria, Australia, where a Victoria Consumer Affair (VCA) is established under the Department of Justice and Community Safety, within the Victorian government which have the functions among others to advise and educate tenants, and landlords on their rights, responsibilities and changes to the law and conciliate disputes between tenants and landlords. The position of the Director of Consumer Affairs is provided under Section 107 of the Australian Consumer Law and Fair Trading Act 2012[4].

Apart from the protection under the CPA 1999, the land and house buyer and tenant can also find protection under other Malaysian laws, inter alia:
  1. National Land Code (Act 56 of 1965);
  2. Strata Management Act 2013;
  3. Housing Developers (Control and Licensing) Act 1966 (HDA 1966)
Protection for security of tenancy
In peninsular of Malaysia, the land matters are regulated by the National Land Code 1965 (NLC). NLC provides protection for tenant against subsequent dealings through application of endorsement on land title. Section 213 of NLC provides that a tenancy may be created either by a written document or by words of mouth for a duration of three years or less. There is no requirement for a tenancy to be registered and it is known as tenancy exempt from registration (TER). In order for a tenancy, to have a right that is recognized by the NLC, an endorsement must be made under Section 316 on the issued document of title. In the case of Than Kok Leong v Low Kim Hai[5], the plaintiff purchased a premise upon which the defendant was a tenant of the previous proprietor. One-and-a-half years later, the plaintiff gave the defendant a notice to quit the premise. The defendant refused to vacate the house and contended that his tenancy was a lease pursuant to an oral agreement made between him and the former landlord who granted him an oral lease for three years with an option to renew for another three years to be exercised by the tenant. The court considered section 213(3) of the National Land Code and held that the oral agreement between the defendant and the previous proprietor came under section 213 of the NLC and was a tenancy exempt from registration. It was also held that the tenancy was not binding on the plaintiff since there was no endorsement on the register document of title. Furthermore, under section 228(2) of the NLC, an option for renewal conferred by an oral tenancy is not enforceable. Failure to register a lease or to make endorsement of a tenancy will leave the tenant to get protection under the law of contract only as affirmed in the case of Luggage Distributors (M) Sdn Bhd v Tan Hor Teng & Anor[6].

One would find that the security of tenancy tenure is much more safeguarded in Scotland. the rights and obligations of a landlord and a tenant in Scotland, are dealt with under the purview of housing law. The issues on landlord and tenant in Scotland are basically confined to rent, eviction, repairs, and succession[7]. Section 1 of the Rent (Scotland) Act 1984 provides a security to a tenure of tenancy by recognizing that a tenancy under which a dwelling-house is let as a separate dwelling is a protected tenancy. Section 22 of the Act goes further to criminalize unlawful eviction and harassment of the occupier. Section 22 (2A) provides that the landlord of any premises or an agent of the landlord shall be guilty of an offence if he does acts likely to interfere with the peace or comfort of the residential occupier; or he persistently withdraws or withholds services reasonably required for the occupation of the premises in question as a residence, and he knows or believes, that that conduct is likely to cause the residential occupier to give up the occupation of the whole or part of the premises or to refrain from exercising any right or pursuing any remedy in respect of the whole or part of the premises. The landlord is burdened to prove his innocence by advancing reasonable grounds for doing the acts or withdrawing or withholding the services in question. A person guilty of an offence under this provision is liable on summary conviction, to a fine not exceeding £ 10,000 or to imprisonment for a term not exceeding six months or to both; and on conviction on indictment, to a fine or to imprisonment for a term not exceeding two years or to both.

Protection against excessive rent
Prior to year 1997, Malaysia used to have a legislation known as the Control of Rent Act 1966 (CRA) which regulate the relationship between landlord and tenant. Nevertheless, the Act was repealed by the Control of Rent (Repeal) Act in 1997. The CRA was enacted to protect the welfare of the people due to the shortage of housing during the post-war period. The Act gave the Government the power to ensure that the rent charge is not exorbitant and to provide security of tenancy. A rent tribunal was established to hear any dispute between tenant and landlord. However, the Government felt that the Act was outlived its purpose and decided for the Act to cease to operate, and for the landlords to be able to recover possession of the controlled premises for purposes of development. Unfortunately, such move by the Government left the tenant without legal protection.

After the repeal of Control of Rent Act 1966 (CRA), with effect from 1st January 2000, the parties concerned are at liberty to enter into any fresh tenancy at any rental according to the market rate to be determined at the absolute discretion of the landlord. The ordinary law of landlord and tenant under the National Land Code will then apply in the event of their entering into a fresh tenancy[8].

The right to have a fair rent is also guaranteed by Rent (Scotland) Act 1984. The Act provides the power to the Secretary of State to make an order to specify the maximum amount of the rent payable under a tenancy or restrict the total additional rental income which may be recovered by a landlord under such a tenancy in any period. This provision would protect the tenant from being burdened with excessive rent.

In 2017, Scottish Parliament passed the Private Housing (Tenancies) (Scotland) Act 2016 to make provision about private rented housing; in particular to establish a new type of tenancy to be known as a private residential tenancy. Under the Act, tenants can appeal to the Housing and Property Chamber, First Tier for Scotland if they disagree with a rent increase. The Housing and Property Chamber, First Tier for Scotland replaces the Private Rented Housing Panel. The Housing and Property Chamber has been set up to ensure that private tenants are treated fairly. The chamber is responsible for setting reasonable rents for properties and giving tenants a means of enforcing the repairing standard[9].

In Australia, the relationship between landlord and tenant is regulated by Residential Tenancies Act 1997. The Act provides a mechanism for the tenant to complain about excessive rent. Section 45 of the Act provides that a tenant may complain to the Director of Consumer Affairs Victoria about excessive rent having regard to the fact that the landlord has reduced or withdrawn services, facilities or other items provided with the rented premises; or has received a notice of a rent increase and the tenant considers that the proposed rent is excessive. After receiving the complaint, the Director would conduct an investigation and as a result produce a written report to the tenant and a copy of the report to the landlord. Should the report found that the rent is excessive and the landlord is still adamant, the tenant then has the right to apply for an order from the Victorian Civil and Administrative Tribunal (VCAT) under Section 46 of the Act. The Tribunal that hears the application may make an order declaring the rent or proposed rent excessive; and directing that for the period specified in the order the rent must not exceed the amount specified in the order.

Protection in term of imposing legal obligation on landlord/houseowner
In Malaysia, there is a Strata Management Act 2013 that provides for the proper maintenance and management of buildings and common properties. The Act outlines the responsibilities of the developer, joint-management body, management corporation or subsidiary management corporation to maintain and repair in respect of defect in a parcel, building or land and its common property. The Act also, under Section 102 established a Strata Management Tribunal with the jurisdiction to hear and determine any claims specified in Part 1 of the Fourth Schedule and the total award sought does not exceed RM250,000. Among the complaints that are within the jurisdiction of the Tribunal are a dispute on the failure to undertake the duties prescribed by the Act or a dispute on cost or repairs in respect of defect.

Whereas in Scotland, the Housing (Scotland) Act 2006 has a more detailed prescriptions on the duties and responsibilities of landlord and tenant. Section 18 of the Act provides prescriptions on the duties of a landlord whereby he provides a habitable and tenantable property and the landlord is under a duty to give and maintain the premise in good conditions throughout the tenancy period. Similarly, the duties of a tenant are also properly put in the statute such as not to make a false or fraudulent representation in order to obtain a tenancy. If this occurs, the tenancy may be reduced.

In Australia, Section 59 to 71 of the Victorian Residential Tenancies Act 1997 Act, enunciated the general duties of tenant and landlord. Among the duties of the tenant specifies under the Act are tenant must not use premises for illegal purpose; not cause nuisance or interference; avoid damage to premises or common areas; give notice of damage; keep rented premises clean; and, not install fixtures without consent. Whereas the landlords have the duties to ensure that the rented premises are vacant and in a reasonably clean condition on the occupation day; provide tenant with certain information namely rights and duties of a landlord and tenant under a tenancy agreement, landlord's full name and address for the service of documents; and an emergency telephone number to be used in the case of the need for urgent repairs; ensure that the tenant has quiet enjoyment of the rented premises during the tenancy agreement; ensure that the rented premises are maintained in good repair; ensure that if an appliance, fitting or fixture provided by the landlord that uses or supplies water at the rented premises needs to be replaced, the replacement has at least a prescribed level of rating in a prescribed rating system; and, provide locks to secure all external doors and windows of the rented premises.

In the United States, in particular Oklahoma, there is a Residential Property Condition Disclosure Act which provides for an obligation of disclosing defects of the property to the buyer. The Act is an exception to the common law rule of “caveat emptor” or “buyer beware.” The disclosure is required if the seller is represented by a realtor. If the seller is not represented by a realtor, the disclosure is only required if requested by the buyer. The purchaser may file a civil action in District Court in the event of the seller’s failure to disclose to provide to the purchaser a disclaimer statement or a disclosure statement[10].

Protection on security of property for registered proprietor under NLC
There have been many cases of illegal land transfer and fraud in Malaysia. The National Land Code applies the Torrens title system which aims to make the Register of documents of title conclusive evidence of land ownership. The three principles underpinning the Torrens system are mirror principle, the curtain principle and the insurance principle. The mirror principle means that the register accurately and completely mirrors the state of title. The curtain principle means that the purchasers of land should not concern themselves with trusts and other interests lying behind the curtain of the register. These two principles are applicable in the Malaysian land law. The third principle is the insurance principle which means that the state provides guarantee to the title and the interests registered on it and provides for losses incurred as a result of errors in the registry.

In this regard, the NLC provides protection in term of security of property for registered proprietor under the indefeasibility of title provision namely Section 340 of NLC. Indefeasibility is defined as immunity from attack by adverse claim to the land or interest in respect of which a registered proprietor enjoys.[11] There are two types of indefeasibility namely immediate and deferred. Immediate Indefeasibility means that an immediate purchaser of title or interest will have indefeasible title notwithstanding that the title or interest was obtained pursuant to vitiating circumstances. Deferred Indefeasibility means that a subsequent purchaser of land acquired by means of fraud and/or forgery, were they found to be acting in good faith and have purchased the land for valuable consideration, would be afforded an indefeasible title to the land.

The Act specified under Section 340(2), three situations in which indefeasibility is not applicable. Section 340(2)(a) provides that the title or interest of any such person or body shall be defeasible in any case of fraud or misrepresentation to which the person, or any agent of the person, was a party or privy. In the case of Tai Lee Finance Co Sdn Bhd v Official Assignee & Ors[12], the learned judge decided that the title obtained through actual fraud, not constructive or equitable fraud, turned defeasible. Actual fraud is dishonesty or conscious disregard and violation of the right of other persons whereas constructive or equitable fraud is undue influence based on the relationship between the parties involved. If the fraud is committed by an agent, it is not required for the principal to have knowledge of the acts of his agent to render the title defeasible.[13]

Section 340(2)(b) of the Act further limit the applicability of indefeasibility when the title or interest of any such person or body was obtained by forgery, or by means of an insufficient or void instrument. The use of insufficient or void instrument by a purchaser for registration will only confer deferred indefeasibility. In the case of M&J Frozen Food Sdn Bhd v Siland Sdn Bhd, the learned judges found that the certificate issued by the Senior Assistant Registrar was ultra vires the statutory provision of the NLC and the title was unlawfully acquired by the purchaser and the finding by itself would have rendered the title of the purchaser defeasible.[14] The very fact of forgery suffices to make a registered title or interest defeasible irrespective of the absence of knowledge or implication of the immediate proprietor, chargee or lessee.[15]

Section 340(2)(c) further provides that the title or interest of any such person or body shall not be indefeasible where the title or interest was unlawfully acquired by the person or body in the purported exercise of any power or authority conferred by any written law. In the case of Woon Kim Poh v Sa’amah bte Hj Kasim[16], the registration of a dealing in contravention of prohibition imposed by a caveat does not confer indefeasibility.

Subsequently, Section 340 (3) of NLC provides that where the title or interest of any person or body is defeasible by reason of any of the circumstances specified in subsection (2), it shall be liable to be set aside in the hands of any person or body to whom it may subsequently be transferred, save for any title or interest acquired by any purchaser in good faith and for valuable consideration. The objective of this provision is to protect the interest of the subsequent purchaser who has no knowledge and was not involved with the illegal transfer. However that provision has created a confusion which resulted in a controversial decision in the case of Adorna Properties v Boonsom Boonyanit[17] in 2001. In that case, someone forged Boonsom Boonyanit’s signature and transferred the subject land to Adorna Properties. Adorna Properties had no knowledge of the forgery and had no reason to suspect that the instrument was forged. Boonsom Boonyanit challenged the transfer of title at the High Court and the Court found in favour of Adorna Properties on the basis that it fall within the proviso to section 340(3) of NLC. The Court of Appeal reversed the High Court’s decision and held that the title was defeasible under subsection 340(2) and that the proviso under subsection 340(3) had no application. The Federal Court agreed with the High Court and held that the proviso under subsection 340(3) was applicable and conferred immediate indefeasibility on Adorna Properties.

It took almost 10 years for the Court to revise the decision in the case of Tan Ying Hong v. Tan Siang Sang, Cini Timber Industrie Sdn Bhd and United Malayan Banking Corporation Bhd[18]. Tan Yin Hong was the registered owner of a piece of land in Kuantan. Tan Siang Sang used forged power of attorney to charge the land in favour of the United Malayan Banking Corp to secure loans amounting to RM300,000 for the Cini Timber Industries Sdn Bhd. Tan Yin Hong was not aware of the existence of such charges until the UMBC issued a notice of demand to him. The High Court found that the document of title was obtained by fraud or forgery. However, the High Court was bound by the decision in Adorna Properties and the UMBC was held to have obtained an indefeasible title to the land. Tan Yin Hong appealed to the Federal Court. It was held that Adorna Properties had been incorrectly decided. The proviso immediately after Section 340(3) of the NLC is directed towards s 340(3) alone and not to the earlier subsection. Although Section 340(3)(a) and (b) referred to the circumstances specified in Section 340(2), the application of the proviso was restricted to subsequent purchasers of the land.

While the Malaysia land legislation provides security of ownership, however, under Section 340 (3), it also gives immediate indefeasibility to the subsequent purchaser of land in dispute should the purchasing was made in good faith and for valuable consideration. Thus, the original registered owner of the land may lost the ownership of land without any economic compensation. Malaysia land administration does not provide the economic security in the form of protection from the economic aspect, therefore the risk of loss incurred by the landowner will not be compensated by the State Authority even though the stripping and loss of title was caused by the error of government officers.

Many countries have provided assurance fund to compensate those who lost their land due to fraud and forgery, omissions and errors in the land registration system. In Ontario, Canada, the Land Titles Assurance Fund (LTAF) was established under Part V of the Land Titles Act 1990 to compensate people who have lost money due to property fraud, omissions and errors in the land registration system. In addition to the financial loss, the claimant can also claim legal costs in relation to the claim and the claim must be made within six years from the time the victim suffered the loss.[19]

In Singapore, assurance funds have been established through legal provisions under the Part XVII of Land Title Act. Sources of insurance funds in Singapore are obtained through 5 per cent fees charged on each registration of land-related matters. This assurance fund established in Singapore is intended to provide compensation in the event of errors, omissions and misfeasance committed by the Registrar. The concept applied in relation to assurance funds in Singapore does not provide compensation for property acquired through fraud and counterfeiting because usually these crimes are committed by fraudsters and not the government at the stage of preparation and witnessing of an instrument and does not involve the Land Registrar[20].

While, in the United States, the Court has used the concept of constructive trust as a remedy to recover property or land acquired through fraud. Therefore, when the fraudster acquires a land title without involving a third party, the victim of land fraud has the right to take action with correction in the register and return of the land to him. In other words, if the property or land acquired by the fraudster through fraud then the fraudster in this case is considered a constructive trustee to the victim (landowner). The victim can cancel the contract and get back the land or value from the fraudster.[21]

Protection from errant developer
There have been many cases of developer’s failure or delay to deliver vacant possession of the parcel, house defects due to under quality construction, houses are not built according to plans and specifications. In this regard, the Housing Developers (Control and Licensing) Act 1966 (HDA 1966) provides some protection to the house buyers. Section 16B of HDA establishes a Tribunal for Homebuyers Claim to hear a claim from homebuyer for any loss suffered or any matter concerning his interests as a homebuyer. The Tribunal has the jurisdiction on a claim that is based on a cause of action arising from the sale and purchase agreement; the claim is lodged not later that 12 months from the date of the issuance of Certificate of Completion and Compliance; or the expiry of Defect Liability Period (DLP); or the date of termination of the sale and purchase agreement by either party; and the award sought is not exceed RM50,000. There are two types of claims that can be filed in TTPR, namely technical claims and non-technical claim. Technical claim includes quality defects; building material defects and houses are not built according to plans and specifications as stated in the sale and purchase agreement. Whereas non-technical claim includes compensation for delayed delivery of vacant property (Liquidated Ascertained Damages (LAD)); deposit return; and other claims arising from the sale and purchase agreement. However the Tribunal has no jurisdiction to hear claims pertaining to abandoned project; defamation; negligence; fraud by real estate agents; reclaim land / estate; disputes relating to rights under a will; goodwill disputes; disputes relating to trade secrets or other intellectual property rights; dispute between homeowner and tenant; disputes regarding the services provided by the lawyer who manages the sale and purchase of the house; design fault by the developer consultant; or disputes regarding the validity of the Certificate of Completion and Compliance.

Conclusion
Based on the discussion above, the land or house purchaser and tenant are not protected directly under the Consumer Protection Act and, therefore, the Tribunal Consumer Claim and the Ministry of Domestic Trade and Consumer Affairs have no jurisdiction on issues pertaining to land or house purchasers and tenant. Nonetheless, there are other tribunals such as Tribunal of Homebuyer Claim or Tribunal of Strata Management which could hear some of the complaints by the land or house purchaser and tenant.

Some comparisons made with legislations of other countries indicate that there are improvements that could be made to further strengthen the protection for the land or house purchaser and tenant. The repeal of Control of Rent Act 1966 (CRA) has left the tenant in Malaysia without adequate protection. The NLC does not provide comprehensive protection for tenant. A lot of issues pertain to relationship between tenant and landlord are not regulated and rely on the principle of common law and equity in absence of formal contract between them. In this regard, the Government is in the process of enacting the Residential Tenancy Act (RTA) which purportedly to be tabled in Parliament in 2021[22]. The Act is to be based on the Australian Residential Tenancy Act 1997 that is being used in Australian states, New South Wales and Victoria[23].

As for land or house purchaser, the introduction of assurance fund, Private Title Insurance and constructive trust mechanism are among approaches that could be introduced to protect from financial loss due to fraud and forgery of land ownership.


Table 1: Summary of protections available for land/house purchasers and tenants in Malaysia and comparison with laws in other countries

Types of protections for consumer

Consumer related statutes in Malaysia

Laws in other countries

Protection under consumer law

Land is mostly excluded from the jurisdiction of CPA. Nonetheless, TCC has heard a complaint from a consumer, Kelik Anak Bayel, against a developer, Sabu Development Sdn Bhd. The TCC’s decision was challenged at High Cour but was dismissed on technical ground.

In Australia, Victoria Consumer Affair (VCA) is established under the Department of Justice and Community Safety, within the Victorian government which have the functions among others to advise and educate tenants, and landlords on their rights, responsibilities and changes to the law and conciliate disputes between tenants and landlords. The position of the Director of Consumer Affairs is provided under Section 107 of the Australian Consumer Law and Fair Trading Act 2012

Security of tenancy

 

Section 316 of National Land Code provides endorsement mechanism for tenancy to be recognized and security of tenancy is provided under NLC. Ex: case Than Kok Leong v Low Kim Hai

Section 1 of the Rent (Scotland) Act 1984 provides a security to a tenure of tenancy. Section 22 of the Act goes further to criminalize unlawful eviction and harassment of the occupier. A person guilty of the offence is liable on summary conviction, to a fine not exceeding £ 10,000 or to imprisonment for a term not exceeding six months or to both; and on conviction on indictment, to a fine or to imprisonment for a term not exceeding two years or to both.

 

Control of excessive rent

 

After the repeal of Control of Rent Act 1966 (CRA) in 1997, the rental is based on the market rate and determine at the absolute discretion of the landlord

- The Rent (Scotland) Act 1984. provides the power to the Secretary of State to make an order to specify the maximum amount of the rent payable under a tenancy or restrict the total additional rental income which may be recovered by a landlord under such a tenancy in any period.

- Under the Private Housing (Tenancies) (Scotland) Act 2016, tenants can appeal to the Housing and Property Chamber, First Tier for Scotland if they disagree with a rent increase.

- Section 45 of the Australia Residential Tenancy Act 1997 provides that a tenant may complain to the Director of Consumer Affairs Victoria about excessive rent.

Legal obligation on homeowner/landlord

 

Strata Management Act 2013 outlines the responsibilities of the developer, joint-management body, management corporation or subsidiary management corporation to maintain and repair in respect of defect in a parcel, building or land and its common property.

Section 102 of the Act established a Strata Management Tribunal with the jurisdiction to hear a dispute on the failure to undertake the duties prescribed by the Act or a dispute on cost or repairs in respect of defect.

 

-      Section 18 of the Housing (Scotland) Act 2006 provides prescriptions on the duties of a landlord whereby he provides a habitable and tenantable property and the landlord is under a duty to give and maintain the premise in good conditions throughout the tenancy period.

-      Section 59 to 71 of the Victorian Residential Tenancies Act 1997 enunciated the general duties of tenant and landlord. The landlords have the duties, among others, to ensure that the rented premises are vacant and in a reasonably clean condition on the occupation day; provide tenant with  certain information namely rights and duties of a landlord and tenant under a tenancy agreement, landlord's full name and address for the service of documents; and an emergency telephone number to be used in the case of the need for urgent repairs; ensure that the tenant has quiet enjoyment of the rented premises during the tenancy agreement; ensure that the rented premises are maintained in good repair, etc.

-      In the United States, in particular Oklahoma, there is a Residential Property Condition Disclosure Act which provides for an obligation of disclosing defects of the property to the buyer.

Security of economic for property loss

Security of property for registered proprietor provided under the Section 340 of NLC on indefeasibility of title. However, there is no economic security in the event of loss of property.

-  In Ontario, Canada, the Land Titles Assurance Fund (LTAF) was established under Part V of the Land Titles Act 1990.

-  In Singapore, assurance funds have been established through legal provisions under the Part XVII of Land Title Act.

-  In the United States, the Court has used the concept of constructive trust as a remedy to recover property or land acquired through fraud.

Claim against developer

Section 16B of Housing Development Act establishes a Tribunal for Homebuyers Claim to hear a claim from homebuyer for any loss suffered or any matter concerning his interests as a homebuyer. 

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[1] Office of the United Nation High Commissioner for Human Rights, Factsheet No. 21: The Rights to Adequate Housing, p.3, <https://www.ohchr.org/Documents/Publications/FS21_rev_1_Housing_en.pdf> accessed on 22 January 2021.

[2] Azlinor Sufian, ‘A Conceptual Study on Landlord and Tenant Law in Peninsular Malaysia: A Focus on Private Residential Tenancy’, International Journal of Real Estate Studies, Volume 7, Number 1, p. 14, 2012, <https://www.utm.my/intrest/files/2013/08/A-CONCEPTUAL-STUDY-ON-LANDLORD-AND-TENANT-LAW-IN-PENINSULAR-MALAYSIA-A-FOCUS-ON-PRIVATE-RESIDENTIAL-TENANCY-1.pdf> accessed on 21 January 2021.

[3] Sabu Development Sdn Bhd v Kelik Anak Bayel [2007] 8 MLJ 264

[4] Consumer Affairs Victoria website, <https://www.consumer.vic.gov.au/about-us/who-we-are-and-what-we-do/our-role-scope-and-policies>, accessed on 27 January 2021.

[5] Than Kok Leong v. Low Kim Hai (1983)1 MLJ 187

[6] Luggage Distributors (M) Sdn Bhd v Tan Hor Teng (1995) 1 MLJ 719

[7] Note 2, p.17.

[8] https://www.lawyerment.com/library/kb/Real_Estate/Landlord_and_Tenant/1349.htm

[9]Rent and the Housing and Property Chamber, https://scotland.shelter.org.uk/get_advice/advice_topics/paying_for_a_home/paying_rent/rent_and_the_housing_and_property_chamber

[10] Oklahoma’s Residential Real Estate Disclosure Act, https://www.ballmorselowe.com/blog/oklahomas-residential-real-estate-disclosure-act, accessed on 27 January 2021.

[11] Frazer v Walker & Ors (1967) 1 AC 569

[12] Tai Lee Finance Co. Sdn Bhd v Official Assignee & Ors (1983) 1 MLJ 81

[13] Abu Bakar Ismail & Anor V. Ismail Husin & Ors &Other Appeals (2007) 3 CLJ 97

[14] M & J Frozen Food Sdn Bhd & anor v Siland Sdn Bhd & anor (1994) 1 MLJ 294

[15] Ocbc Bank (M) Bhd V Pendaftar Hakmilik, Negeri Johor Darul Takzim (1999) 2 MLJ 511

[16] Woon Kim Poh v Sa'amah bte Haji Kasim (1987) 1 MLJ 400

[17] Adorna Properties Sdn Bhd V Boonsom Boonyanit @ Sun Yok Eng [2001] 1 MLJ 241; [2001] 2 CLJ 133

[18] Tan Ying Hong V Tan Sian Sian & Ors [2010] 2 MLJ 1; [2010] 2 CLJ 269; [2010] MLJU 10; [2010] 1 AMR 557

[19] Government of Ontorio official website, Compensation for loss from the Land Titles Assurance Fund, https://www.ontario.ca/page/compensation-loss-land-titles-assurance-fund#:~:text=Under%20the%20Land%20Titles%20Act,of%20the%20land%20registration%20system, accessed on 27 January 2021.

[20] Land Title Acts, https://sso.agc.gov.sg/Act/LTA1993?ProvIds=P1XVII-, accessed on 27 January 2021.

[21] David Gray Carlson, Constructive trust and Fraudulent Transfer: When Worlds Collide, Marquette Law Review, Vol. 103, 2019, <https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID3485182_code1717611.pdf?abstractid=3485182&mirid=1 accessed on 27 January 2021.

[22] MIEA supports Residential Tenancy Act, <https://www.thestar.com.my/business/business-news/2020/12/23/miea-supports-residential-tenancy-act>, accessed on 27 January 2021.

[23] Ryan Pasupathy, Residential Tenancy Act Malaysia 2020, <https://blog.rentandreturns.com/residential-tenancy-act/>, accessed on 27 January 2021.

PRODUCT SAFETY LEGISLATION IN MALAYSIA: A DISCUSSION ON ITS WEEKNESSES

Shahizad Bin Sulaiman

Introduction

Assuring product safety is one of the important components in providing protection for consumer. Several incidences involving the product safety such as the Thalidomide Tragedy in 60’s has opened the eyes of the governments of the world to make a priority of the product safety issue. Thalidomide was a drug which was marketed during the post-war era to help those who have sleep problem. However, it was discovered later that the drugs have side effects to the pregnant women. In the few short years that thalidomide was available, it was estimated that over 10,000 babies were affected by the drug worldwide. Around half died within months of being born and babies who survived live with physical defects due to the side effect of the drug[1].

In a special message delivered to the Congress on protecting the consumer interest in March 1962, President John F. Kennedy articulated the following inspiring statement:

“If a consumer is offered inferior products, if prices are exorbitant, if drugs are unsafe or worthless, if a consumer is unable to choose on an informed basis, then his dollar is wasted, his health and safety may be threatened and national interest suffers.” [2]

Diagram 1: Components of Consumer’s Rights to Product Safety


Since then, product safety has gained international recognition as a prominent issue of consumer protection policy. The consumer right to safety in relation to products means that the products offered or sold to consumer must be safe for their intended use, must include detailed and clear directions for their proper use and must be tested by the manufacturer to ensure product quality and reliability[3]. The consumers must be protected from products that could endanger them in any manner and must be one of the priority areas that should be attended by every country.

Various organisations have directed their attentions and efforts in addressing the product safety issues. Since 1930’s, the consumer movements at international level have been addressing these issues through their product testing to identify the dangers associated with the products. Organisation for Economics, Cooperation and Development (OECD) have also made product safety their main attention since its inception in 1960. Their efforts in product safety were demonstrated in the establishment of Consumer Policy Committee to facilitate information exchange in product safety, and in 1972, OECD formed the Working Party on Product Safety[4].

The United Nations also plays a pivotal role in providing a guideline for its member states to ensure product safety is prioritised. In 1982, it passed a resolution on the Protection against Products Harmful to Health and the Environment. Following that, a Guidelines for Consumer Protection was issued in 1985. As set out in the guidelines, one of the legitimate requirements that they are intended to meet is the protection of consumers from hazards to their health and safety in particular Section 7.B on physical safety and section 7.D on standards for the safety and quality of consumer goods and services. This is currently the only internationally agreed legal instrument that addresses product safety. Despite their non-binding nature, the guidelines have been widely implemented by Member States[5]. The significant contribution of the United Nations can be seen in its issue of the Consolidated List of Products Whose Consumption and/or Sale Have Been Banned, Withdrawn, Severely Restricted or Not Approved by Governments. This list was part of the United Nations’ effort to disseminate information at the international level relating to unsafe products to health and environment.

Furthermore, various networks have also been established internationally to tackle the product safety issues. In Malaysia, the non-governmental organisation such as Malaysia Association of Standard Users and Consumer Association of Penang have been playing a leading role in creating awareness among the public on the product safety issues apart from being vocal in highlighting cases of dangerous products. In addition, the Ministry of Domestic Trade and consumer Affairs established a Malaysia Consumer Product Safety System where a website is developed to help businesses and consumers obtain information regarding consumer product safety in particular for goods and services under the purview of the Ministry of Domestic Trade and Consumer Affair. It allows users to access the services provided for compliance to mandatory standards as governed by the Ministry. Based on the information on the website, there are 478, 814 products registered with the Ministry, 25 products have been recalled due to safety reasons and only 1 product has been banned so far. [6]

In May 2018, the Consumers International conducted a survey of 132 organisations in 100 countries on product safety. Among the pertinent findings of the survey were 84% of respondents informed that there is consumer protection legislation in their country; 47% claim to have a national policy on consumer protection; 27% informed that their countries’ have a strategic plan on consumer protection; however, only 13% of respondents think that their national product safety legislation operates successfully. Among gaps in legislations highlighted by the respondents are lacking of clear definition on safe product, absence of general safety provision in consumer protection law, vague rules and responsibilities with lacking information on liability and ineffective sanctions and penalties for non-compliance.[7] This led us to the question on the efficacy of the current Malaysia product safety legislation.

Legal Framework on Product Safety in Malaysia

Malaysian government has introduced legal measures to protect the consumers from unsafe products way before the Consumer Protection Act (CPA) was passed by the Parliament in 1999. There were other legislations which were enacted to regulate product safety in various goods, and these legislations are still in force. The enactment of Consumer Protection Act 1999 brought further significant changes to the compliance of product safety standards.

The relevant laws which also dealt with the safety of specific products are:

1. Poison Act 1952
The purpose of the Act is to regulate the importation, possession, manufacture, compounding, storage, transport, sale and use of poisons. Several regulations were promulgated under this Act to ensure the compliance to the acceptable standards of quality, safety and reliability of the products during the manufacturing, importation, transportation and storage of the products until they are delivered to the end users.[8]

2. Sale of Drugs Act 1952
The purpose of the Act is to control and make regulations on the importation, exportation, production, sale and use of opium and other dangerous drugs. The enforcement of the Act was vested on the Drug Control Authority (DCA) which was established under the Control of Drugs and Cosmetics Regulations 1984. The National Pharmaceutical Regulatory Authority (NPRA) was the Secretariat to the DCA. The main roles of NPRA are registration of pharmaceutical products and cosmetics; issuance of license of premises for importer, manufacturer and wholesaler; monitoring the quality of registered products in the market and monitoring adverse drug reaction.[9]

3. Medicine (Sale and Advertisement) Act 1956
This Act is an act that forecloses advertising related to medical matters and regulates the sale of substances recommended as medicine. Medicine Advertisement Board was established under the Medicine Advertisements Board Regulations 1976 for the approval of advertisements in relation to medicine.[10]

4. Pesticides Act 1974
The Act covers the management of all pesticides and other chemicals used in agriculture. The Pesticides Board is set up to implement the Act under the jurisdiction of the Ministry of Agriculture.[11]

5. Food Act 1983
It aims to protect the public against food related hazards and frauds, as well as to promote and motivate the preparation, handling, distribution, sale and consumption of safe and high-quality food. Food Regulation 1985 was enacted under the Act. The Food Safety and Quality Division (FSQD) of the Ministry of Health (MOH) is charged with the implementation and enforcement of the law.[12]

6. Standards of Malaysia Act 1996
To formulate policies, programs, scheme, projects and activities on standardization. The Act codifies provisions related to standards, including the establishment of the Standards and Accreditation Council and its functions to promote the use of standards. It also promotes engagement in voluntary standards formulation, testing, certification and accreditation. The Act also governs the issuance of accreditation and registration certifications in relation to a conformity assessment for organisations, laboratories for testing or calibration, training organisations for conformity assessment and to persons qualified to perform conformity assessments and related services.[13]

7. Trade Descriptions Act 2011
An Act for the purpose of promoting good trade practices by prohibiting false trade descriptions and false or misleading statements, conduct and practices in relation to the supply of goods and services and to provide for matters connected therewith or incidental thereto.[14]

Although, there are various laws that aim to ensure the safety of certain products such as foods, medicines, poisons and cosmetics but those laws are not consumer-oriented legislations. There was no comprehensive and specific law that underscore the consumer rights to product safety until consumer protection law was passed in 1999. Consumer protection legislation has been developed to minimize preventable accident due to the defect or failure of products. Product safety provisions aim at avoiding dangerous products from being marketed and sold to the consumer without going through certain testing and standard compliance processes as well as making the manufacturers responsible to ensure that their products are safe. As part of the product development, it is also very important to inform the consumers about the instructions for use and the warning associated with the products, as well as to pay attention to the product’s packaging. Also important is the product monitoring system after they are sold on the market[15].

8. Product Safety Provisions in Consumer Protection Act 1999
The Consumer Protection Act 1999 came into force on 15 November 1999 and placed under the jurisdiction of the then Ministry of Domestic Trade, Co-operatives and Consumerism. Now the Ministry is known as the Ministry of Domestic Trade and Consumer Affairs. The purpose of the Act is to provide for the protection of consumers, the establishment of the National Consumer Advisory Council and the Tribunal for Consumer Claims. In relation to products safety, it is codified in Part III of the Act. Section 19(6) of the Act limits the application of Part III, which does not apply to healthcare goods and food. Nevertheless, it applies to imported goods as provided in section 24 of the Consumer Protection Act 1999.

The Act has brought certain important changes in product safety, such as entrusting the Ministry of Domestic Trade and Consumer Affairs with the power and authority to monitor product safety and impose safety standards for goods and services. In relation to the monitoring power vested to the Ministry, the monitoring is done at two stages, namely, at pre-marketing stage and at marketing stage[16].

i) Setting standards for goods and services

Monitoring at premarketing stage can be seen in section 19(1), which empowers the Ministry to prescribe safety standards for goods or class of goods. The provision provides that:

19(1) The Minister may by regulations prescribe the safety standards in respect of—

(a) any goods or class of goods; and

(b) any services or class of services,

and may prescribe different safety standards for different goods or services, or classes of goods or services.

The purpose of prescribing safety standards is to prevent risks of injury. Since then, the Ministry of Domestic Trade and Consumer Affairs had utilised the power given in section 19(1) by prescribing several regulations as follows:

Table 1: Product Safety Regulations enacted under the Consumer Protection Act 1999.

No.

Regulations

Descriptions

1.

 

Consumer Protection (Safety Standards for Toys) Regulations 2009.[1]

 

v  First amendment in 2010

v  Second amendment in 2016

 

The main objective of these regulations come into force is to ensure that the toys supplied in Malaysian market is safe and to minimize potential hazards associated with toys resulting from their use in their intended play modes (normal use) as well as unintended play modes (reasonably foreseeable abuse). Children's are categorized as vulnerable group and they may be exposed to the usage of toys that are unsafe and could cause harm to them. The Ministry of Domestic Trade and Consumer Affairs also issued the Guideline on Mandatory Standards for Toys 2010 to assist the industry to understand the main features of the legislations and the requirements in order to confirm to the prescribed safety standards.

2.

Consumer Protection (Certificate of Conformance and Conformity Mark of Safety Standards) Regulations 2010[2]

 

v  First amendment in 2013

v  Second amendment in 2016

This regulation makes it mandatory for a product owner to ensure that their goods are tested by an accredited laboratory, issued with certificate of conformance (COC) and affixed with conformity mark before the goods can be supplied, offered, advertised or imported.

3.

Consumer Protection (Safety Standards for Primary Batteries) Regulations 2013[3]

The purpose of the regulation is to set a standard to be complied by the businesses that supply non-rechargeable batteries which provides a source of electrical energy by direct conversion of chemical energy.


Apart from the regulations enacted under the CPA 1999, the Ministry had also developed several guidelines as a guidance to the industries in complying with the specified standards, among others:

  • Guideline on Mandatory Standards for Toys 2010
  • Guideline on the Compliance of Safety Standards for Secondary Batteries 2018
  • Guideline on the Production, Distribution and Retail Activities of Non-Nicotine Electronic Cigarette and its Liquids 2018
  • Guideline on the Compliance of New Car Assessment Program for Southeast Asian Countries (ASEAN NCAP) Labelling 2019
  • Guideline on the Compliance of Standard for Vehicle Heat Barrier Film 2019[20]
When there is a safety standard determined by the Ministry, section 20 provides that no person shall supply, or offer to, or advertise for, supply any goods which do not comply with the safety standards determined under section 19(1). In the situation where no safety standard has been determined, section 19(4) provides that the person supplies or offers to supply the goods shall adopt and observe a reasonable standard of safety to be expected by a reasonable consumer, due regard being had to the nature of the goods concerned.

On the other hand, section 21 imposes general safety requirement for goods. It provides that, in addition and without prejudice to section 20, no person shall supply, or offer to or advertise for supply any goods which are not reasonably safe having regard to all the circumstances, including:

(a) the manner in which, and the purposes for which, the goods are being or will be marketed;

(b) the get-up of the goods;

(c) the use of any mark in relation to the goods; and

(d) instructions or warnings in respect of the keeping, use or consumption of the goods.

In addition, Section 21A provides a similar general safety requirement for services. The provision prescribed that no person shall supply, or offer to or advertise for supply, any services which are not reasonably safe having regard to all the circumstances, including;

(a) the nature of the service, and composition and mode of provision;

(b) its effect on human life and health, and property;

(c) the appearance, design, labelling, instructions for installation or use, warnings, instructions for disposal of the property relating to the service and other information provided by the service provider; and

(d) whether there are any categories of persons who may be at risk when using the service.

ii) Order on prohibited goods

On the other hand, monitoring at marketing stage is found in section 23(1), which empowers the Ministry to issue an order to declare unsafe goods as prohibited goods. The order made may require the supplier to take all or any of the following actions within the stipulated time:

(a) recall the prohibited goods;

(b) stop the supply of, or the offer to supply, the prohibited goods or prohibited services;

(c) stop the advertisement of the prohibited goods or prohibited services;

(d) disclose to the public any information relating to the characteristics of the prohibited goods or prohibited services which render them unsafe; the circumstances in which use of the prohibited goods or prohibited services are unsafe; and/or any other relevant matters;

(e) repair or replace the prohibited goods or prohibited services;

(f) refund to any person to whom the prohibited goods or prohibited services were supplied.

iii) Penalty for non-compliance

The penalty for contravening the provisions in Part III is provided in Part IV of the Consumer Protection Act 1999, particularly section 25. Section 25 provides that any person who contravenes Part II and III commits an offence. A corporate found guilty for the offence is liable to a fine up to RM250,000 for first offence and up to RM500,000 for subsequent offence. As for the individual found guilty for the offence, he or she is liable to a fine up to RM100,000 or imprisonment of up to three years or both and for subsequent offence, fine up to RM250,000 or imprisonment up to six years.

iv) Defence

While the punishment is quite harsh to the offender, nonetheless, the CPA also outlines ground of defence for those who were accused of violating Part III under Section 22 of the CPA. The manufacturer may defend himself from the prosecution if he is able to show that the alleged failure of products was due to the compliance with a requirement imposed under any written law; or he is able to show that he has fulfil all the product safety requirements under the Act but the failure still occurred due to their failure to do more than what is required by law.

For other than manufacturer in the supply chain, the Act provides a defence from the charge if he is able to show that at the time he supplied, or offered or agreed to supply, or exposed or possessed for supply, the goods or services, he had no knowledge; and had no reasonable ground to believe, that the goods or services failed to comply with the requirements of section 20 or 21, or both of the Act.

Discussion on weaknesses in Malaysia’s product safety legislation

Though Malaysia has a very comprehensive consumer protection legislation which include provision on product safety, but there are always rooms for improvement. The following are some of the weaknesses of the current law in comparison with the consumer protection laws in other countries:

1. Exemption of services provided by Professionals from CPA

Section 2(2) of CPA provides the exclusion of several products and services from the jurisdiction of the Act and one of the excluded services is services provided by professionals who are regulated by any written law. The term ‘professionals’ is not defined under the CPA and therefore open to the interpretation of the Court. As in the case of Tenby World Sdn Bhd v Soh Chong Wan & Anor [2013] 10 CLJ 822, the learned judge concluded that the private schools are exempted from the Act under Section 2(2)(e) of the Act as it is required to be registered under and governed by the Education Act 1996[21]. Therefore, such provision hinders the Malaysian consumers from filing a claim against the provider of education services at the Tribunal for Consumer Claim should the education provided is somehow deficient, or even results in the student suffering an injury.

In Australia, the definition of consumer under the Australian Consumer Law (ACL) includes students and that their education is provided by universities or schools "in trade or commerce". ACL imposes on such educational providers a guarantee of due care and skill in the provision of their services, to the benefit of consumers of those services. Section 60 of the ACL provides:

If a person supplies, in trade or commerce, services to a consumer, there is a guarantee that services will be rendered with due care and skill.

As such, the students have the option either to claim using the tort of negligence or under ACL where a person may sue a school seeking compensation for an injury incurred during the rendering of the educational services.[22]

2. The effectiveness of regulatory body

In Malaysia, the power to monitor and enforce the product safety legislation under CPA is given to the Ministry of Domestic Trade and Consumer Affairs. However, the Ministry has two different functions namely to take care of the affairs of domestic businesses and the consumers. At present, the Ministry has not established a specific department to undertake the consumer protection function, moreover on ensuring effective implementation of product safety legislation. The CPA also establishes a National Consumer Advisory Council (NCAC) under Section 73, with the function to advise the Minister of Domestic Trade and Consumer Affairs in respect of consumer issues and the operation of CPA; the promotion of consumer protection and awareness in consumer affairs; and any other matter which may be referred to it by the Minister for the proper and effective implementation of the CPA and for the protection of consumers. However, the NCAC has yet to be seen effective in protecting the consumers in Malaysia, probably due to its limited function without any executive power.

This is different in the United States, where it has a specific law namely Consumer Product Safety Act 1972 which regulates the product safety and established an independent body namely Consumer Product Safety Commission (CPSC), defines CPSC's basic authority and authorizes the agency to develop standards and bans. The Act particularly specifies the functions of CPSC to
  • protect the public against unreasonable risks of injury associated with consumer products;
  • assist consumers in evaluating the comparative safety of consumer products;
  • develop uniform safety standards for consumer products and to minimize conflicting State and local regulations;
  • promote research and investigation into the causes and prevention of product-related deaths, illnesses, and injuries[23].
The CPSC was further empowered through the Consumer Product Safety Improvement Act 2008 (CPSIA). This landmark consumer product safety law amended CPSA in 2008 and provided CPSC with significant new regulatory and enforcement tools as part of amending and enhancing several CPSC statutes, including the Consumer Product Safety Act. The CPSIA included provisions addressing, among other things, lead, phthalates, toy safety, durable infant or toddler products, third-party testing and certification, tracking labels, imports, civil and criminal penalties and SaferProducts.gov, a publicly-searchable database of reports of harm. The CPSIA also repealed a challenging agency funding limitation and increased the number of authorized CPSC commissioners from three to five.[24]

Therefore, to have a stronger and more independent agency in protecting the consumers from dangerous products would be the hope of the Malaysian consumers.

3. The exclusion of healthcare goods and food from CPA scope

As explained earlier, Section 19 (6) of CPA limits the application of Part III. The most critical and high-risk products namely healthcare goods and foods are excluded from the protection of Part III of CPA. It was strange that the provision only specifies those two products whereas there are other consumer products which has specific laws that regulate them such as pesticide and cosmetics but were not expressly excluded from Part III of CPA. While the purpose of limiting the CPA on those two goods is understandably to avoid conflict of laws and jurisdiction of agencies, nonetheless, the exclusion clause legally limits the capacity for the Ministry of Domestic Trade and Consumer Affairs to collaborate formally with other regulators.[25]

In the US, the CSPA covers broad definition of consumer products except what is excluded under Section 3(5) of CSPA that includes tobacco and tobacco products; motor vehicles; pesticides; firearms; aircrafts; boats; food; and drugs, medical devices, and cosmetics. Generally, these products are regulated primarily by other federal agencies, and thus likely excluded from the CPSC’s jurisdiction to avoid duplicative regulation.[26]

4. Obligation on supplier/producer to report to the regulator of any product failure

The CPA is also lacking of specific provision which obligate the supplier/manufacturer to report to the authority if they themselves find any defect on the product. The CPA only specifies the power of the Ministry to issue notice to the supplier for unsafe products under Section 23.

In this regard, the General Product Safety Regulation 2005 (GPSR) was enacted under the United Kingdom Consumer Protection Act 1987. Rule 9(1) of GPSR stipulates that:

Obligations of producers and distributors
9. (1) Subject to paragraph (2), where a producer or a distributor knows that a product he has placed on the market or supplied poses risks to the consumer that are incompatible with the general safety requirement, he shall forthwith notify an enforcement authority in writing of that information….

CPSC also has mandatory risk-based and incident-based reporting requirements. Section 15 of CPSA requires companies to report products that are defective, pose harm or fail to comply with safety standards, and Section 102 of Child Safety Protection Act requires companies to report choking incidents involving children. Companies must report these issues to CPSC’s Office of Compliance and Field Operations within 24 hours of receiving reportable information.[27]

One of the recommendations proposed in the Project on Strengthening Technical Competency for Consumer Protection in ASEAN was that to require suppliers to notify the authority about serious product related accidents or risks. This would capture information also about products which have not yet even been subjected to a voluntary recall. A compromise approach would be to make such accident reports fully or partly confidential to the national.[28]

5. The product safety provision does not obligate online marketplace operator.

The new threat for product safety is the selling of unsafe products on online marketplace. Initially, online commercial transactions were not covered by the Consumer Protection Act 1999 (CPA). However, the CPA was amended in 2007 whereby Section 2(2)(g) of the CPA which expressly stated that the Act would not apply “to any trade transactions affected by electronic means unless otherwise prescribed by the Minister” was removed and Section 2(1) was inserted with “any trade transactions conducted through electronic means”[29]. Subsequently, the Consumer Protection (Electronic Trade Transactions) Regulations 2012 was introduced to regulate the online traders and marketplace operator. The online marketplace operators, such as Shopee, Lazada, Amazon.com etcetera, are required under Regulation 5 of CPA to keep and maintain a record of the names, telephone numbers and the address of the person who supplies goods and services in their online marketplace, for a period of 2 years. The online businesses and marketplace operators who are not complying with the regulation are liable under Section 145 of CPA, to a fine not more than RM50,000 or 3 years imprisonment or both for individual and a fine of not more than RM100,000 for a corporate entity. However, the CPA does not obligate the online marketplace to ensure that the products offered on their platform fulfilled the safety standards. The situation can also be complicated because the sellers and producers are often based outside Malaysia, and in some cases, the marketplace can be too.

As part of its efforts to ensure the products offered to the European Union (EU) consumers through online platform are safe, the EU Commission reached an agreement with the four major online marketplace operators namely Alibaba, Amazon, eBay and Rakuten to sign a Product Safety Pledge in 2018. Under the pledge, the four major online companies commit to remove dangerous products from their online platform by responding to notifications on dangerous products from Member State authorities within 2 working days and take action on notices from customers within 5 working days.[30]

The absence of a provision in the Malaysia consumer protection law to compel the online marketplace operator to be responsible to the products marketed on their online platform would expose the Malaysian consumers to dangerous products. Thus, it is recommended that the coverage of CPA on online shopping is extended to product safety issue.

Table 2: Summary of discussion on weaknesses in CPA in relation to product safety regulation and comparison with other countries

Subject of weaknesses

Consumer Protection Act 1999

Consumer laws in other countries

Exemption of services provided by Professionals from CPA

 

S. 2(2) of CPA excludes services provided by professionals who are regulated by any written law from the Act. No definition of professional in the CPA , therefore, in Tenby World Sdn Bhd v Soh Chong Wan & Anor [2013] 10 CLJ 822, the judge exempted private school from the Act.

Australian Consumer Law (ACL) includes students as consumer and that their education is provided by universities or schools "in trade or commerce". S. 60 ACL imposes on such educational providers a guarantee of due care and skill in the provision of their services.

The effectiveness of regulatory body

 

The CPA does not establish an enforcement body.

In US, a CPSC is established under the Consumer Product Safety Commission Act.

The exclusion of healthcare goods and food from CPA scope

 

Healthcare goods and foods which are the most critical product and services are specifically exclude from the protection of Part III of CPA. No reasonable justification as pesticide and cosmetic are not expressly excluded. 

In the US, the CSPA covers broad definition of consumer products except what is excluded under Section 3(5) of CSPA to avoid duplicative regulation.

Obligation on supplier/producer to report to the regulator of any product failure

No provision on this in CPA

Rule 9(1) of UK General Product Safety Regulation 2005 (GPSR) has the provision.

In US, Section 15 of CPSA

The product safety provision does not obligate online marketplace operator

The Consumer Protection (Electronic Trade Transactions) Regulations 2012 does not include obligation pertains to product safety.

EU initiated Product Safety Pledge in 2018 with online marketplace to hold them accountable pertains to product safety.


Conclusion

A comprehensive product safety legislation is important to ensure that the consumers are not exposed to dangerous products and services. From the discussion, some improvement could be made to the CPA to enhance the protection for consumers from the unsafe products. The selling of products through online marketplace is another issue that need to be addressed in this globalized world. Apart from monitoring and enforcement, education to the consumer is pivotal to ensure that the consumer is equipped with knowledge on product safety when making decision on buying products or services.


Reference

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David H. Carpenter, ‘The Consumer Product Safety Act: A Legal Analysis’, April 24, 2018, p.6, <https://fas.org/sgp/crs/misc/R45174.pdf> accessed on January 5, 2021.

The Consumer Product Safety Improvement Act (CPSIA), <https://www.cpsc.gov/Regulations-Laws--Standards/Statutes/The-Consumer-Product-Safety-Improvement-Act> accessed on January 15, 2021.

Project on Strengthening Technical Competency for Consumer Protection in ASEAN, “Product Safety and Labelling”, 2015, p. 69, <http://aadcp2.org/wp-content/uploads/Product-Safety-Labelling-Module-Final-21Dec15.pdf> accessed on January 19, 2021.

Sean P. Fahey, ‘Product Liability and Safety Law and Practice in USA’, <https://practiceguides.chambers.com/practice-guides/comparison/496/5281/8426-8427-8428 > accessed on January 10, 2021.

Amin, Naemah & Mohd Nor, Roshazlizawati, “Online shopping in Malaysia: Legal Protection for E-consumers”, European Journal of Business and Management, 2013, p. 79.

European Commission and online marketplaces sign a Product Safety Pledge to remove dangerous Products, June 25, 2018 <https://ec.europa.eu/commission/presscorner/detail/en/IP_18_4247> accessed January 19, 2021

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[1] Bara Fintel, Athena T. Samaras & Edson Carias, The Thalidomide Tragedy: Lessons For Drug Safety And Regulation, Jul 28, 2009, <https://helix.northwestern.edu/article/thalidomide-tragedy-lessons-drug-safety-and-regulation> accessed January 16, 2021.

[2] John F. Kennedy, Special Message to the Congress on Protecting the Consumer Interest, March 15, 1962, <https://www.presidency.ucsb.edu/documents/special-message-the-congress-protecting-the-consumer-interest> accessed on January 16, 2021.

[3] Rahmah Ismail, Sakina Shaik Ahmad Yusoff, Shamsuddin Suhor, Azimon Azimon Aziz, Muhammad Rizal Razman and Kartini Aboo Talib, Consumer Right to Safe Product: The Application of Strict Criminal Liability in Product Safety Legislations in Malaysia, 2012, Pertanika J. Soc. Sci. & Hum. 20 (S): 57 – 72.

[4] Mandate of the OECD Working Party on Consumer Product Safety, http://www.oecd.org/sti/consumer/working-party-on-consumer-product-safety.htm> accessed on January, 19 2021.

[5] United Nations Conference on Trade and Development, United Nation Guidelines for Consumer Protection, 2016, <https://unctad.org/system/files/official-document/ditccplpmisc2016d1_en.pdf> accessed on January 16, 2021.

[6] Mysafe website, <https://mysafe.kpdnhep.gov.my/> accesed on January 19, 2021.

[7] Consumers International, The challenge of protecting consumers from unsafe products: A global picture, May 2018, <https://www.consumersinternational.org/media/155104/productsafetyreport-full.pdf> accessed on January 16, 2021.

[8] Poison Act 1952, <https://www.pharmacy.gov.my/v2/en/system/files/poisons-act-1952-act-366.pdf> accessed on January 19, 2021.

[9] Sale of Drugs Act 1952, <https://www.pharmacy.gov.my/v2/sites/default/files/document-upload/sales-drug-act-1952-act-368.pdf> accessed on January 19, 2021.

[10] Medicine (Sale and Advertisement) Act 1956, <https://www.pharmacy.gov.my/v2/sites/default/files/document-upload/medicine-advertisement-sale-act-1956-act-290_1.pdf> accessed on January 19, 2021.

[11] Pesticides Act 1974, <http://www.agc.gov.my/agcportal/uploads/files/Publications/LOM/EN/Act%20149%20-%20Pesticides%20Act%201974.pdf> accessed on January 19, 2021.

[12] Food Act 1983, <http://fsis2.moh.gov.my/fosimtestsite/HOM/frmHOMFARSec.aspx?id=21> accessed on January 19, 2021.

[13] Standard of Malaysia Act 1996, <http://www.agc.gov.my/agcportal/uploads/files/Publications/LOM/EN/Act%20549%20-%20Standards%20of%20Malaysia%20Act%201996.pdf> accessed on January 19, 2021.

[14] Trade Description Act 2011, < http://www.agc.gov.my/agcportal/uploads/files/Publications/LOM/EN/Draf%20bersih%20PPPUU%20Act%20730%20Lulus%20BI.doc.pdf> accessed on January 19, 2021.

[15] Zalina Zakaria, ‘Consumer Rights to Safe Products: Some Discussions on the Important Characteristics of the Theoretical Aspects of Regulation’, The Law Review 2014, pp. 115-126, <https://umexpert.um.edu.my/public_view.php?type=publication&row=MzM1NjU%3D> accessed on January 10, 2021.

[16] Note 3 at p. 70.

[17] Consumer Protection (Safety Standards for Toys) Regulations 2009, <https://mysafe.kpdnhep.gov.my/img/portal/consumer-safety/P.U.%20A%20275BI.pdf> accessed on January 19, 2021.

[18] Consumer Protection (Certificate of Conformance and Conformity Mark of Safety Standards) Regulations 2010, < https://mysafe.kpdnhep.gov.my/img/portal/consumer-safety/P.U253BI.pdf> accessed on January 19, 2021.

[19] Consumer Protection (Safety Standards for Primary Batteries) Regulations 2013, < https://mysafe.kpdnhep.gov.my/img/portal/consumer-safety/P_U__A_276_-_Consumer_Protection_Safety_Standards_for_Primary_Batteries_Regulations_2013.pdf> accessed on January 16, 2021.

[20] Ministry of Domestic Trade and Consumer Affairs, ‘Malaysian Framework for Product Safety and Recall’, p. 11,<http://www.standards.gov.my/documents/10180/3351500/FRAMEWORK+FOR++PRODUCT+SAFETY+AND+RECALL+MALAYSIA.pdf/0406c399-ce49-484e-8de5-4a85cec10624> accessed on January 19, 2021.

[21] It is noteworthy, however, in the case of Fairview International School Subang Sdn Bhd v Tribunal Tuntutan Pengguna Malaysia & Anor [2015] 9 MLJ 581, the learned judge differed from the previous decision on the following grounds:
  • The teachers who are registered under the Education Act do not regulate themselves but subject only to registration by the Ministry of Education.
  • The Act considers that these professionals must necessarily be directly engaged in a contract for service with the consumer. The registered teachers are hired under a contract of service with the school that in turn contracted with the consumer.
Section 2(2)(f) of the Act specifies that :

“This Act shall not apply to healthcare services provided or to be provided by healthcare professionals or healthcare facilities”

If the educational facilities are exempted from the Act, there would be similar provision on it, if that was so intended by Parliament. Thus, the Parliament must have desired not to exclude educational facilities by necessary implication on the purposive interpretation of the statute.

[22] Stephen Corones, ‘Consumer Guarantees and The Supply of Educational Services by Higher Education Providers’, 2012, UNSW Law Journal Volume 35(1), <http://www.unswlawjournal.unsw.edu.au/wp-content/uploads/2017/09/35-1-16.pdf> accessed on 29 January 2021.

[23] David H. Carpenter, ‘The Consumer Product Safety Act: A Legal Analysis’, April 24, 2018, p.6, <https://fas.org/sgp/crs/misc/R45174.pdf> accessed on January 5, 2021.

[24] The Consumer Product Safety Improvement Act (CPSIA), <https://www.cpsc.gov/Regulations-Laws--Standards/Statutes/The-Consumer-Product-Safety-Improvement-Act> accessed on January 15, 2021.

[25] Project on Strengthening Technical Competency for Consumer Protection in ASEAN, “Product Safety and Labelling”, 2015, p. 69, <http://aadcp2.org/wp-content/uploads/Product-Safety-Labelling-Module-Final-21Dec15.pdf> accessed on January 19, 2021.

[26] Note 21 at p. 69.

[27] Sean P. Fahey, ‘Product Liability and Safety Law and Practice in USA’, <https://practiceguides.chambers.com/practice-guides/comparison/496/5281/8426-8427-8428 > accessed on January 10, 2021.

[28] Note 20 at p. 43.

[29] Amin, Naemah & Mohd Nor, Roshazlizawati, “Online shopping in Malaysia: Legal Protection for E-consumers”, European Journal of Business and Management, 2013, p. 79.

[30] European Commission and online marketplaces sign a Product Safety Pledge to remove dangerous Products, June 25, 2018 <https://ec.europa.eu/commission/presscorner/detail/en/IP_18_4247> accessed January 19, 2021